PRIVACY POLICY

Sacred Veil Haven LLC

Last Updated: April 10, 2026

Website: www.sacredveilhaven.studio

Sacred Veil Haven LLC (“Company,” “we,” “us,” “our”) honors the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book sessions, purchase ritual products, or interact with us in any capacity. By using our services, you agree to the practices described in this Policy.

1. INFORMATION WE COLLECT

a) Personal Information You Provide

  • Name, email address, phone number (if provided), billing address, mailing address (if provided)

  • Client intake information (e.g., relevant health, wellness, or energetic context you voluntarily share before or during sessions)

  • Session notes, preferences, and communication history

  • Any information you submit through forms, email, direct message, or scheduling platforms

b) Payment Information

All payments are processed through secure third-party processors (Stripe, Square, or other processors integrated with our booking and sales platforms). We do not collect or store full credit card numbers, CVV codes, or bank account details.

c) Usage Data (Automatically Collected)

  • IP address, browser type, device type, operating system, referring URLs, pages visited, date/time stamps, and similar analytics data collected via our website platform analytics and integrated tools

d) Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze site traffic, and administer the website.

  • Essential cookies are required for basic site functionality.

  • Analytics cookies help us understand how you interact with our site.

You may disable non-essential cookies through your browser settings, but doing so may limit certain site features. We do not use cookies for targeted third-party advertising.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide the services, sessions, and products you request (e.g., scheduling sessions via Acuity, delivering ritual products)

  • Process bookings, payments, refunds, and order fulfillment

  • Communicate with you about sessions, orders, policy updates, and appointment reminders (including via email and SMS through our scheduling platform)

  • Send marketing or promotional emails (only with your explicit opt-in consent; you may unsubscribe at any time)

  • Improve our website, services, offerings, and client experience

  • Maintain internal records and session documentation

  • Comply with legal obligations, enforce our terms, or protect the rights, safety, and property of the Company, our clients, or others

3. THIRD-PARTY SERVICE PROVIDERS

We do not sell, rent, or trade your personal information — ever. We share information only as necessary with trusted third-party service providers who assist us in operating our business, including:

  • Acuity Scheduling — appointment booking and reminders

  • Stripe and/or Square — payment processing

  • Squarespace or similar platform — website hosting and analytics

  • Email marketing platforms (e.g., Mailchimp, Flodesk, or similar) — only if you have opted in to marketing communications

  • Shipping and fulfillment providers — for ritual product orders

  • Google Workspace — business communications and file storage

These providers access only the information necessary to perform their services and are contractually obligated to protect your data. We may also disclose your information if required by law, court order, subpoena, or to prevent imminent harm.

4. CONFIDENTIALITY AND ITS BOUNDARIES

Your information is treated with the highest level of confidentiality. However, confidentiality may be limited in the following circumstances:

  • When required by law, subpoena, or court order

  • When there is a reasonable belief of imminent risk of serious harm to you or others

  • When we suspect abuse, neglect, or domestic violence (as required under Colorado mandatory reporting laws)

  • When necessary to enforce our agreements or protect the rights of the Company

5. LEGAL BASIS FOR PROCESSING (EEA/UK USERS)

If you are located in the European Economic Area or United Kingdom, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g., providing a session you have booked)

  • Your explicit consent (e.g., marketing communications)

  • Legitimate interests (e.g., website security, service improvement)

  • Compliance with legal obligations

You may withdraw consent at any time by contacting us at operations@sacredveilhaven.studio.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted payment processing, secure platform hosting, and access controls on internal systems.

However, no method of electronic transmission or storage is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security. You use our services with this understanding.

7. DATA BREACH NOTIFICATION

In the event of a data breach that compromises your personal information, we will notify affected individuals in accordance with the Colorado Consumer Data Privacy Act and any other applicable state or federal laws. Notification will be provided as promptly as reasonably possible, and no later than 30 days after discovery of the breach, via email or other contact method on file.

8. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by law. General retention guidelines:

  • Session intake forms and session notes: retained for 3 years after your last interaction

  • Financial and transaction records: retained for 7 years (as required for tax compliance)

  • Marketing preferences: retained until you unsubscribe or request deletion

  • Website analytics data: retained in aggregate, anonymized form

Upon expiration of the applicable retention period, your data will be securely deleted or anonymized.

9. YOUR PRIVACY RIGHTS

A. Colorado Residents (Colorado Privacy Act)

Under the Colorado Privacy Act (CPA), effective July 1, 2023, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate personal information

  • Delete your personal information (subject to legal exceptions)

  • Obtain a portable copy of your data

  • Opt out of targeted advertising or the sale of personal data (we do not sell your data)

  • Appeal a denial of any privacy request

B. California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act and California Privacy Rights Act, you have the right to:

  • Know what personal information is collected, used, shared, or sold (we do not sell data)

  • Request deletion of your personal information (subject to legal exceptions)

  • Non-discrimination for exercising your privacy rights

C. How to Exercise Your Rights

To exercise any privacy right, email operations@sacredveilhaven.studio. We will verify your identity and respond within 45 days (or as otherwise required by applicable law). You may designate an authorized agent to act on your behalf.

10. DO NOT TRACK DISCLOSURE

Some browsers offer a “Do Not Track” (DNT) signal. Our website does not currently respond to DNT signals. However, we do not engage in cross-site tracking or sell your personal information to third parties for advertising purposes.

11. CHILDREN’S PRIVACY

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. No parental consent arrangements are offered.

12. INTERNATIONAL USERS

If you access our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer and acknowledge the applicability of U.S. law to the handling of your information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this Policy indicates when the most recent changes were made. For material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services after any update constitutes acceptance of the revised Policy.

14. CONTACT US

For privacy questions, data requests, or concerns:

Email:operations@sacredveilhaven.studio

Mailing Address:

Sacred Veil Haven LLC
1500 N Grant St, Suite 10188
Denver, CO 80203

We are committed to addressing your privacy concerns with care and transparency.